Knowledgebase: myNSU Portal
"External User ID Cannot be determined" when attempting to access an NSUConnect item from within myNSU
Posted by Shawn Parr, Last modified by Shawn Parr on February 20, 2014 09:04 AM

Cause

This is the result of a corrupt cookie in your Internet browser.

Solutions

To fix this problem, you can do one of three things:

  • Clear your browser's cookies. – RECOMMENDED SOLUTION
  • Close your browser, then re-open it and log in again. (May work if browser is set to clear cookies on exit – probably not)
  • Use a different browser. If you're using Firefox, try Chrome, or vice-versa.
  • Clear your browser's Cache

Only one of the three is sufficient to fix the problem. If one of the above does not work, then try one of the others.

Closing the browser clears some cookies automatically. It is the easiest option if you don't have an alternative browser installed on your computer.

Microsoft Internet Explorer

Version 7

1. Click Tools | Internet Options

2. Click the General tab

3. Under Browsing history click Delete

4. Click Delete files, then click Yes

5. Click Delete cookies, then click Yes

6. Click Close

7. Click OK

8. Close and restart your browser.

Version 8 and above

1. Click Tools | Internet Options (In versions 9 and above the tools link will be the 'Gear' icon  located on the right side of the toolbar)

2. Under Browsing history click Delete

3. Select the following checkboxes:

  • Temporary Internet files and website files
  • Cookies and website data

4. Click Delete

5. Click OK

6. Close and restart your browser

Mozilla Firefox

1.

Version 3 for PC: Click Tools | Clear Recent History
Version 3 for Mac: Click Firefox | Clear Recent History
Version 18 and above for all OS: Click Firefox | History | Clear Recent History

2. Next to Details click the down arrow  

3. Select the following checkboxes:

  • Cookies
  • Cache
  • Active Logins

4. Using the Time range to clear drop-down menu, select Everything

5. Click Clear Now

6. Close and restart your browser

Apple Safari

1. Click the Safari/Edit  | Reset Safari

2. Select the following checkboxes:

  • Empty the cache
  • Remove all cookies

3. Click Reset

4. Close and restart your browser

Google Chrome

1. Click the Tools icon  | Settings

2. Click Settings

3. Click Show advance settings

4. Under Privacy click Clear browsing data

5. Select the following checkboxes:

  • Empty the cache
  • Delete cookies and other site and plug-in data

6. Click Clear browsing data

7. Close and restart your browser

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